Frequently Asked Questions
1Why Choose The Wooden Watch Shop?
The Wooden Watch Shop offers eco-friendly wooden watches with stylish, modern, yet affordable designs. Unique timepieces that are hand crafted from natural wood. We have a variety of natural woods such as bamboo, maple, red sandalwood, zebrawood and beech. All watches are fitted with premium quality Japanese quartz movements and have scratchproof hardlex glass to cover the dial, which keep the watches looking in top condition. We also pride ourselves on having the highest standard of customer service, giving you peace of mind that we value all our customers and will go the extra mile to make sure your shopping experience with us is a happy one!
2What are your business hours?
We are open 7 days a week, 52 weeks a year
3What about skin allergies?
All watches are hypoallergenic and are made from 100% natural wood with stainless steel clasps. No toxic chemicals are used to treat the wood, in order to maintain our pledge to be as eco-friendly as possible. However, there is also a small possibility that some people may have an allergic reaction to the wood or metal clasps. After wearing your watch for a few weeks, it is recommended that you check your skin for any discomfort, rash, or itch. In the very rare case that you experience an allergic reaction, please stop wearing the watch immediately and ask for medical advice from your doctor. We cannot offer refunds on watches based on allergies. Disclaimer: Wooden Watch Shop cannot guarantee against allergic reactions. We are not responsible for allergies, injuries, or medical expenses as a result of wearing the wooden watches.
4Are the wooden watches covered by a warranty?
All wooden watches come with a 12-month limited warranty, which covers any defects at the time of purchase. In order to maintain this limited warranty, proper operation and maintenance according to the instructions is necessary. For further details, please refer to the warranty policy.
5Returns and exchanges
Please refer to our Return Policy for more details.
6Will my watch fit?
Yes, all Wooden Watch Shop watches are sized to wrist watch standards. You can reduce the band length by removing links (tools are provided in the package). A number of watches also contain extra links to expand the band length if needed.
7How secure is Checkout?
We use encrypted SSL security to ensure that your Paypal, credit or debit card information is 100% protected.
8What payment methods do you accept?
We accept most major credit and debit card including Visa, MasterCard, Apple Pay and American Express. We also accept payment through PayPal.
9When will my wooden watch arrive?
This will vary depending on what option you choose when selecting your wooden watch. Please refer to our Shipping Policy section for more information.
10Can I replace the battery?
All watches are either quartz battery powered or automatic self winding. For battery operated watches, if you wish to replace the battery yourself there is easy access to the battery by removing the backplate. Alternatively most jewelry or watch shops can provide a battery replacement service.